{"id":6447,"date":"2022-04-29T09:38:47","date_gmt":"2022-04-29T16:38:47","guid":{"rendered":"https:\/\/www.freightera.com\/blog\/?p=6447"},"modified":"2022-10-17T10:17:58","modified_gmt":"2022-10-17T17:17:58","slug":"online-chat-feature","status":"publish","type":"post","link":"https:\/\/www.freightera.com\/blog\/online-chat-feature\/","title":{"rendered":"Online Chat: Get the Help You Need"},"content":{"rendered":"<h2>Online Chat: A Fast and Stressless Way of Getting the Help You Need at Freightera<\/h2>\n<p><span style=\"font-weight: 400;\">Most of us know the feeling of anxiety before making the call to order a pizza. The phone is just sitting there, waiting for you to pick it up and do what has to be done.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, technology now allows us to order food and pretty much anything else without making an actual phone call. The same goes for the Freightera portal. <\/span><b>You can quote, book, and track your shipment without having to make so much as a single call<\/b><span style=\"font-weight: 400;\"> (although that option is still there for those who prefer to hear a human voice).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If anything comes up that our system is unable to handle automatically, you can always reach out to our super helpful staff by <\/span><b>email, <\/b><a href=\"https:\/\/secure.livechatinc.com\/licence\/8465375\/v2\/open_chat.cgi?groups=0\" target=\"_blank\" rel=\"noopener\"><b>online chat<\/b><\/a>,<b> or phone<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you don\u2019t like being on hold, feel anxious or simply prefer written forms of communication, our chat service is one of the most time-efficient ways of getting the information you need.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve opened the chatbox, you should enter your email address in the appropriate field so that an agent can reach out to you by email in case you get disconnected. After providing your email, simply state your issue to the agent helping you out and wait for the magic to happen.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The only wait time you should expect here is while the client care representative finds the information you need. Alternatively, you can also let them know to contact you by email and simply leave and wait for a response instead.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The upsides of using online chat are numerous, but if that isn\u2019t quite your niche, please feel free to reach out to us at 1 (800) 886 4870, or by email at <\/span><a href=\"mailto:clientcare@freightera.com\"><span style=\"font-weight: 400;\">clientcare@freightera.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><strong>Get free freight quotes today on <a href=\"https:\/\/www.freightera.com\/\" target=\"_blank\" rel=\"noopener\">Freightera.com.<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online Chat: A Fast and Stressless Way of Getting the Help You Need at Freightera Most of us know the feeling of anxiety before making the call to order a pizza. The phone is just sitting there, waiting for you to pick it up and do what has to be done.\u00a0 Luckily, technology now allows [&#8230;]<\/p>\n<p><a class=\"btn btn-green\" href=\"https:\/\/www.freightera.com\/blog\/online-chat-feature\/\">Read More<\/a><\/p>\n","protected":false},"author":342,"featured_media":7183,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-welcome"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Online Chat: Get the Help You Need | Freightera Blog<\/title>\n<meta name=\"description\" content=\"There are many ways to get help from the Freightera staff and one of the easiest is via online chat which you can learn more about here.\" 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