{"id":8979,"date":"2025-03-21T06:28:08","date_gmt":"2025-03-21T13:28:08","guid":{"rendered":"https:\/\/www.freightera.com\/blog\/?p=8979"},"modified":"2025-05-06T09:32:52","modified_gmt":"2025-05-06T16:32:52","slug":"what-to-do-when-you-receive-additional-charges-deemed-valid","status":"publish","type":"post","link":"https:\/\/www.freightera.com\/blog\/what-to-do-when-you-receive-additional-charges-deemed-valid\/","title":{"rendered":"What to Do When You Receive Additional Charges Deemed Valid"},"content":{"rendered":"<h2 style=\"text-align: center;\">How to Properly Dispute Additional Charges And How to Avoid Them<\/h2>\n<p><span style=\"font-weight: 400;\">Unexpected additional charges are frustrating, we know. Especially when you expected everything to be in order before shipping. That\u2019s why it\u2019s important to understand why such charges may appear on your invoice and how to handle them properly. At Freightera, we have clear guidelines on why extra charges might arise (like re-dims, reweighs, or <\/span><a href=\"https:\/\/www.freightera.com\/blog\/freight-terms-glossary\/tailgate-liftgate\/\"><span style=\"font-weight: 400;\">tailgates<\/span><\/a><span style=\"font-weight: 400;\">) and how you can dispute them if you believe they\u2019re invalid.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So get ready, as we walk you through our dispute processes, how and when these charges typically apply, and what documentation you\u2019ll need if you\u2019d like to dispute them.<\/span><\/p>\n<h4><strong>The Dispute Window is 15 Days<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Once we\u2019ve notified you of additional charges, the clock starts ticking. You have <\/span><b>15 days<\/b><span style=\"font-weight: 400;\"> from receiving our notice to submit a dispute. If we don\u2019t receive a valid claim within this timeframe, we have to move forward and proceed with payment of the added charges. That\u2019s why it\u2019s important\u00a0 that you gather and submit your documentation as quickly as possible.<\/span><\/p>\n<h3 style=\"text-align: center;\"><strong>Know Which Charges Could Appear<\/strong><\/h3>\n<p><b>Re-Dimension (re-dim) Charges<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">If the freight ends up being larger than the dimensions you entered while quoting, carriers may apply re-dim fees. To dispute these, you\u2019ll need:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A <\/span><b>spec sheet and a packing list<\/b><span style=\"font-weight: 400;\"> (created prior to shipping) to show the original dimensions and weight.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A <\/span><b>photo<\/b><span style=\"font-weight: 400;\"> of the freight with a measuring tape visible, plus something to link it clearly to your specific shipment (like a Freightera label on it).<\/span><\/li>\n<\/ul>\n<p><b>Reweigh Charges<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Should the carrier weigh your freight and find it heavier than you stated, you might see a reweigh fee. Disputes here also require:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>A spec sheet or packing list,<\/b><span style=\"font-weight: 400;\"> again, showing the original weight.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>A photo<\/b><span style=\"font-weight: 400;\"> of the freight on a scale, clearly showing the weight (including the pallet or other packaging) and, again, something to link the load to your shipment such as the shipping label.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">(Keep in mind that carriers may not accept a photo if the scale isn\u2019t certified or proof of certification isn\u2019t provided.)<\/span><\/p>\n<p><b>Tailgate and Other Special Services<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Sometimes, charges appear if <\/span><a href=\"https:\/\/www.freightera.com\/help\/what-are-special-handling-services\"><span style=\"font-weight: 400;\">value-added services<\/span><\/a><span style=\"font-weight: 400;\"> that haven\u2019t been requested during quoting are used. For example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tailgate (liftgate) service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.freightera.com\/blog\/freight-terms-glossary\/inside-delivery-pick-up\/\"><span style=\"font-weight: 400;\">Inside delivery<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Driver\u2019s assist<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.freightera.com\/blog\/freight-terms-glossary\/appointment\/\"><span style=\"font-weight: 400;\">Appointment<\/span><\/a><span style=\"font-weight: 400;\"> or call-before-delivery\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To dispute these, you\u2019ll need proof that you explicitly declined or didn\u2019t request them. For example, instructions on the Bill of Lading (BOL) saying you had the means to load\/unload without a tailgate, or written communication stating that you did not authorize any additional <\/span><a href=\"https:\/\/www.freightera.com\/blog\/freight-terms-glossary\/special-handling\/\"><span style=\"font-weight: 400;\">special handling<\/span><\/a><span style=\"font-weight: 400;\"> services. Photos proving you had a loading dock or forklift handy at the time of pickup can also help demonstrate that extra services were unnecessary.<\/span><\/p>\n<h4><strong>Compile The Documentation<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Each type of additional charge has specific proof requirements. If you want to build a strong case for yourself, it\u2019s recommended that you have the following handy.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Emails or documents<\/b><span style=\"font-weight: 400;\"> showing you did not request any extra service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Spec sheets and packing lists<\/b><span style=\"font-weight: 400;\"> created before shipping that match the originally entered size\/weight.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Photographs<\/b><span style=\"font-weight: 400;\"> that clearly show your freight, its measurements, scale readings, and any identifying marks, such as the label.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you have <\/span><b>emails or BOL instructions<\/b><span style=\"font-weight: 400;\"> that warn against using a service without prior arrangement, that can further support your dispute.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: center;\"><strong>How to Avoid Future Fees<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">While not every charge is preventable, you can take a few steps to minimize surprises\u2026<\/span><\/p>\n<p><b>Measure and weigh your cargo accurately<\/b><span style=\"font-weight: 400;\">. Double-check your freight dimensions and weight to get an honest quote upfront.<\/span><\/p>\n<p><b>Make sure to communicate any special handling needs you may have. <\/b><span style=\"font-weight: 400;\">If you need a tailgate or suspect that your shipper or consignee may need anything extra, make sure to request them in advance. This way, you\u2019ll get the most accurate price and you\u2019ll know ahead of time what you\u2019re dealing with.<\/span><\/p>\n<p><b>Make sure everyone involved<\/b><span style=\"font-weight: 400;\"> (warehouse staff, dock workers, etc.)<\/span><b> knows about the potential extra fees<\/b><span style=\"font-weight: 400;\"> if anything not listed on the paperwork is requested. If a warehouse worker (who probably knows already, but bear with us for this example) requests driver&#8217;s assistance to unload something, you can be sure that it\u2019ll be a valid value-added service in your invoice later.<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>Why This Matters<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Freight shipping is chaotic. Which is why you want to make sure to plan ahead and try to predict as many potential issues as possible. A small oversight like forgetting to request a tailgate or entering incorrect dimensions can lead to, sometimes budget-breaking, extra charges. If you take the time to understand the carriers\u2019 dispute policies and the required documentation, you\u2019ll be able to resolve issues much more easily. We\u2019re here to help at every step of the way, but we\u2019re still sometimes limited by the tools we have at our disposal, such as the paperwork or proof we have available to present your case.<\/span><\/p>\n<h3 style=\"text-align: center;\"><b>Final Thoughts<\/b><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">No one likes seeing extra charges on an invoice. Yet they often come up due to very real issues like missed pickups, incorrect specs, or services being requested at the last possible moment. Maybe you\u2019ve heard of the trick of asking for a side of fries as an afterthought after you\u2019ve already ordered to get them cheaper than if you were to order fries separately.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">In the freight industry, the fries always come as a separate order. <\/span><b>The carrier cannot and will not be tricked, so it\u2019s always best to request anything additional ahead of time<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">That\u2019s why we want to make sure that you know your rights, that you keep your documentation tidy, and that all parties communicate their needs clearly and on time. With these things in mind, you\u2019ll be better equipped to <\/span><a href=\"https:\/\/www.freightera.com\/blog\/how-to-avoid-extra-charges-in-freight-shipping\/\"><span style=\"font-weight: 400;\">dispute or better yet prevent extra charges<\/span><\/a><span style=\"font-weight: 400;\"> in the first place.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">For any questions not answered in this article, please feel free to reach out to us at <\/span><a href=\"mailto:clientcare@freightera.com\"><span style=\"font-weight: 400;\">clientcare@freightera.com<\/span><\/a><span style=\"font-weight: 400;\">, via <\/span><a href=\"https:\/\/secure.livechatinc.com\/licence\/8465375\/v2\/open_chat.cgi?groups=0\"><span style=\"font-weight: 400;\">online chat<\/span><\/a><span style=\"font-weight: 400;\">, or call us at <\/span><a href=\"tel: 1(800) 886 4870\"><span style=\"font-weight: 400;\">1(800) 886 4870<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Properly Dispute Additional Charges And How to Avoid Them Unexpected additional charges are frustrating, we know. Especially when you expected everything to be in order before shipping. That\u2019s why it\u2019s important to understand why such charges may appear on your invoice and how to handle them properly. At Freightera, we have clear guidelines [&#8230;]<\/p>\n<p><a class=\"btn btn-green\" href=\"https:\/\/www.freightera.com\/blog\/what-to-do-when-you-receive-additional-charges-deemed-valid\/\">Read More<\/a><\/p>\n","protected":false},"author":342,"featured_media":8981,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-8979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-freight-shipping"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to Do When You Receive Additional Charges Deemed Valid | Freightera Blog<\/title>\n<meta name=\"description\" content=\"It\u2019s important to understand why additional charges may appear on your invoice and how to handle them properly. 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