Frequently Asked Questions about Freightera

About Freightera®

Our customer service representatives are just an email or a phone call away if you need help. But first, check our FAQs to see if your question has already been answered.

It’s a free online marketplace that instantly brings together companies who need to ship freight with transport carriers who need freight to fill their trucks. Freightera is based in Vancouver, BC and serves the Canadian and US business-to-business freight market with less than truckload (LTL) and full truckload (TL or FTL) freight services, whether you’re shipping in Canada, US or across the US-Canada borders.

Freightera is a free platform that gives carriers access to new customers ready to ship. Freight carriers can manage all of their freight bookings easily in the system. Shipment history, bills of lading, customs documentation, proof of delivery and invoicing are all managed and delivered online.

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Freightera allows carriers to post their lanes in our system so prospective customers can see their availability and book their trucks.

First, create your FREE account. Then start building, posting and managing your lanes, including special services, pricing and transit time.

  • You’re connected directly with customers. No freight brokers, no phone calls back and forth. Everything is handled online.
  • Every shipment gets a tracking number. Every load booked with Freightera is monitored via our online system. No more chasing down shipments!
  • You receive proactive automated alerts of key events such as a new pending bookings and pending pick-ups.
  • Freightera helps manage all of the paperwork. Shipment history, bills of lading, customs documentation, proof of delivery and invoicing are all managed and delivered online.
  • Because all the information is stored online in our database, key people can instantly access any shipment information they need.
  • We’ll help you set it up. Our intuitive, user-friendly system comes with full customer service support. We provide one-on-one training to carriers to set up the system and help you enter your lanes if necessary.

Carriers control pricing, NOT Freightera. Carriers enter the rates they want.

Customers will see multiple freight quotes from multiple carriers, so it’s important to be competitive. But there’s no haggling anymore. It’s a stress-free process!

Carriers must meet the following minimal requirements to be accepted as members:

  • One year in business
  • Positive credit check
  • Industry or client references

You’re protected. All carrier information residing in the Freightera database will be used as data to populate the shipper search results. This information will not be released to advertising companies or any third parties under any circumstances.

Billing and Payment Information

Freightera bills the customer.

Freightera pays the carrier as soon as shipment is delivered and signed off by the customer.

The carrier is in complete control of rates entered into the system and has the ability to adjust rates at any time prior to booking.

Freightera System Security and Access

No other carrier can see the information that you have entered into the system. Your lanes, rates, transit times and account information are all private and secure.

Shippers will see your rates based on the quote that they search for and prior to becoming a member, all shippers will have been vetted as credible companies.

We’ve implemented a high-level security software to protect both shipper and carrier information. No unauthorized user can view system data or information.

Security measures put in place by Freightera to uphold system integrity include:

  • Encryption of all content carriers enter during transmission
  • System alert to identify weak user passwords
  • Continual, rigorous site testing to ensure protection against hacking
  • Robust, redundant, fully-scalable servers to handle all web traffic
  • Expired/Past lane pricing will not be stored

If you’ve got access to the Internet, you can log in from any device.

Freightera works best with Google Chrome 13 or higher, Internet Explorer 8 or higher, Safari 5 or higher and Mozilla Firefox 3 or higher.

Customer Service

Freightera Customer Service is available from 9:00 a.m. to 8:00 p.m. Eastern Time from Monday through Friday: