Freight Shippers Frequently Asked Questions

About Freightera®

Our customer service representatives are just an email or a phone call away if you need help. But first, check our FAQs to see if your question has already been answered.

As we face these challenging times, most of us are preoccupied with the same thoughts: how will COVID-19 affect our lives, jobs, businesses, and communities? We are here to help to the best of our ability. As a 100% remote team, we’re planning to remain open and keep shipping for businesses that are still operating.

Freight shipping remains an essential service and most of our carriers will keep operating in the US, Canada and cross-border. They are changing their processes to ensure your health and safety at the time of pickup and delivery. Many carriers updated us that they will wave signatures on BOLs in most cases as necessary. Some of their services – like inside delivery – may be temporarily stopped as a precaution. Driver availability may also be an issue for some carriers. Please be patient with the carriers, who are doing their best in very stressful circumstances.

To help us serve you best, please update us with your current operating hours when booking. Please also double check your shipment details, and verify before booking that pickup and delivery locations are still staffed, and will be available on pickup and delivery days.

It’s a free online marketplace that instantly brings together companies who need to ship freight with transport carriers who need freight to fill their trucks. Freightera is based in Vancouver, BC and serves the Canadian and US business-to-business freight market with less than truckload (LTL) and full truckload (TL or FTL) freight services, whether you’re shipping in Canada, US or across the US-Canada borders.

Freightera is like the Expedia of shipping freight. Just type in your origin and destination, dates and quantity you’re shipping. Instantly see all available trucks and rates. You book the deal you want!

Get FREE instant quotes online >

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Membership is FREE! In addition, you get free training and assistance if you need it.

Every shipment comes with a tracking number so you can monitor shipment pickup and delivery.

Paperwork is generated automatically in real time. Your entire order history is consolidated in one place.

Freightera offers the first online platform that provides instant data, including price, transport availability and shipping time, from hundreds of FTL and LTL carriers directly to shippers.

Information comes directly from carriers’ databases in real time, ensuring it is accurate and current.

Customers just type in their requirements and then receive competitive quotes directly from carriers. There’s no back and forth calls with freight brokers.

Freightera only works with reliable, qualified carriers who have been in business for over 1 year, have a positive credit check and positive references.

Freightera Membership

Go to our customer registration page, fill in your information, and get quotes!

Billing and Payment Information

Freightera bills the customer.

Freightera pays the carrier.

System Security and Access

Freightera online platform uses high-level security software to protect both customer and carrier information. No unauthorized user can view system data or information. We also use:

  • System alerts to identify weak user passwords
  • Continual, rigorous site testing to ensure protection against hacking
  • Robust, redundant, fully-scalable servers to handle all web traffic

Yes. If you’ve got access to the internet, you’re set. Freightera online freight shipping platform runs works best with Google Chrome 13 or higher, Internet Explorer 8 or higher, Safari 5 or higher and Mozilla Firefox 4 or higher.

Customer Service

Freightera Customer Service is available from 6:00AM to 5:00PM PST (or 9:00AM-7:00PM EST) from Monday through Friday: