Freight Shippers Frequently Asked Questions
Our customer service representatives are just an email or a phone call away if you need help. But first, check our FAQs to see if your question has already been answered.
It’s a free online marketplace that instantly brings together companies who need to ship freight with transport carriers who need freight to fill their trucks. Freightera is based in Vancouver, BC and serves the Canadian and US business-to-business freight market with less than truckload (LTL) and full truckload (TL or FTL) freight services, whether you’re shipping in Canada, US or across the US-Canada borders.
Freightera is like the Expedia of shipping freight. Just type in your origin and destination, dates and quantity you’re shipping. Instantly see all available trucks and rates. You book the deal you want!
Get FREE instant quotes online >
Visit our Freight Shipping Guide >
Core Freightera membership is free. In addition, we offer paid value added plans for everyone’s needs. Learn more.
Every shipment comes with a tracking number. You can find this number on your shipper account (under ”Shipments”), and then enter it into the tracking field on the homepage.
Paperwork is generated automatically in real time. Your entire order history is consolidated in one place.
Freightera offers the first online platform that provides instant data, including price, transport availability and shipping time, from hundreds of FTL and LTL carriers directly to shippers.
Information comes directly from carriers’ databases in real time, ensuring it is accurate and current.
Read this short article to see why our customers choose Freightera over traditional brokers and carriers.
Customers just type in their requirements and then receive competitive quotes directly from carriers. There’s no back and forth calls with freight brokers.
Freightera only works with reliable, qualified carriers who have been in business for over 1 year, have a positive credit check and positive references.
To start, choose the plan that works best for you.
Membership perks depend on a plan and include: access to our exclusive discounted freight rates, shipment tracking, online shipping history, and automated documentation for bills of lading and shipping labels. SMB Priority and Priority Unlimited members receive priority handling, additional Buyer Club discounts, and a dedicated account manager.
Membership pricing for Canadian companies:
Core Membership: $0/month
SMB Plus Membership: $29 CAD/month
SMB Priority Membership: $99 CAD/month
Priority Unlimited Membership: $249 CAD/month
Membership Pricing for US companies:
Core Membership: $0/month
SMB Plus Membership: $29 USD/month
SMB Priority Membership: $99 USD/month
Priority Unlimited Membership: $249 USD/month
Yes. You can add additional users to your account on your Membership dashboard, under ‘’Additional Users’’.
Your requests are prioritized and taken care of first, and you get minimum turnaround time (1-2 hours) for broker quotes during business hours.
We will assign an account manager to your account, based on your shipping needs. Your account manager will be your primary point of contact, dedicated to providing you with shipping expertise and first-class service.
Depending on your business needs, your dedicated account manager may also be your dedicated broker (e.g. if you’re mostly shipping flatbeds requiring specialized broker expertise).
Your dedicated account manager will schedule an onboarding session to welcome you to Freightera, discuss your business goals and shipping needs, and demonstrate the benefits of the platform for your specific needs.
The first month of our SMB Plus plan is available for free trial, for a limited time. You’ll be able to use all the services included in that plan during your trial. Starting at the beginning of the second month, the credit card you used to sign up for a membership account will be charged the monthly subscription fee. You may cancel auto-renewal on the Services page of your Freightera dashboard.
The credit card you have used to sign up for a membership account will be charged at the end of your free trial period.
You can downgrade your plan at any time. You will have access to all of your current plan’s features until the end of the current billing cycle.
In general, we also welcome you to upgrade your plan at any time. However, for a period of six months after you have downgraded your plan, you will be unable to upgrade it again.
You are upgraded to your new plan right away.
If I have already paid for a plan, but I wish to upgrade, would I be charged the full price of the upgraded plan?
Your new plan will be pro-rated. Your payment for the previous plan will count towards the price.
If I upgrade my plan mid-billing cycle, how does that affect the billing cycle? When does my new billing cycle start?
Your new billing cycle will start right away.
On the Services page of your Freightera dashboard, click ‘’Cancel Auto-Renewal’’ to cancel auto-renewal in the next billing cycle. Please be informed that we do not offer refunds for memberships.
At the end of your billing cycle, your account will automatically be switched to the Core plan. You’ll still be able to use this free Freightera membership account to book shipments and access all your shipment data, and you won’t be charged for membership in the next billing cycle.
Six months after you have downgraded your plan, you will be eligible to switch back to your paid plan whenever you wish.
If you’re signing up for a paid membership plan (SMB Plus, SMB Priority, or Priority Unlimited), your membership is automatically renewed every month, until you decide to cancel it.
If you’re signing up for a free membership plan (Core), your membership does not expire.
We accept Visa, Mastercard, Amex, and Paypal (coming soon).
If you’re signing up for the free trial of a paid membership plan (SMB Plus, SMB Priority, or Priority Unlimited), we require your credit card information upon sign up so that your membership can automatically continue after your free trial ends.
There are no surprise charges. All taxes are included in the price, and every billing cycle you’ll be charged a fixed amount for your plan.
We do not offer refunds for membership.
Providing as detailed information as possible on your business helps us serve you better. By knowing your business size, shipping frequency, and services required, we will be able to assign a qualified rep to your account and find you better quotes and help you to get the best carriers and rates for your needs.
Different types of system emails go to different contacts listed. All billing information goes to the accounting contact. Technical contacts are listed in case of technical issues for API integrations, if your business requires this.
Accounting users can only access ‘’My Bills’’ part of the dashboard. Adding an accounting user is free.
Accounting contacts cannot access the shipping pages at all, they are simply contacts to whom we send invoices and other information related to accounting and billing.
Depending on your membership plan, you start each month with a certain number of points, which you can use for broker quotes.
You can earn more points by booking a shipment, or by upgrading your plan.
Please note your automated online quotes are unlimited.
You can check your remaining point balance on your Membership dashboard.
Earned points do not accumulate: your point counter resets each month.
Chat with us, call us at (800) 886-4870 Ext. 1, or email us at [email protected], and we’ll answer all of your questions!
Click here for logistics companies FAQs.
Billing and Payment Information
We accept Visa, Mastercard, Amex, and Paypal. We also accept EFT.
Freightera bills the customer.
Freightera pays the carrier.
Customs Brokerage through Freightera
A commercial invoice is the most important document and the only one that is essential for all imported goods. Click here for an example.
Fees will vary based on what you are importing, and how much you have paid for the goods.
No, your transporter will be automatically notified once your shipment has been released.
A tariff classification is used by Customs agencies to identify the specific product you are importing, along with the duty rate and any other government requirements it may incur.
Canada: contact the BIS line (1-800) 461-9999
USA: (877) 227-5511
Outside the US: (202) 325-8000
System Security and Access
Freightera online platform uses high-level security software to protect both customer and carrier information. No unauthorized user can view system data or information. We also use:
- System alerts to identify weak user passwords
- Continual, rigorous site testing to ensure protection against hacking
- Robust, redundant, fully-scalable servers to handle all web traffic
Yes. If you’ve got access to the internet, you’re set. Freightera online freight shipping platform runs works best with Google Chrome 13 or higher, Internet Explorer 8 or higher, Safari 5 or higher and Mozilla Firefox 4 or higher.
Freightera Customer Service is available from 5:30AM to 6:00PM PST (or 8:30AM-9:00PM EST) from Monday through Friday:
- Live Chat
- [email protected]
- Toll free (800) 886-4870 Ext. 1